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Services
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Red Dog Software provides a comprehensive suite of professional services, including needs assessment, implementation and advisory services, portal implementation and management, and custom development. We draw on extensive industry and technology expertise to ensure a rapid and successful end-to-end implementation.
Experienced, Customer-Focused Professionals
The Red Dog Software implementation team consists of seasoned account managers, technical support representatives, operations professionals, and dedicated engineers with the focus and track records to launch and support your initiatives. Each customer interfaces with a dedicated account manager who has extensive industry expertise and provides a single point of contact for all phases of implementation
Highly Responsive Support Organization
Red Dog Software provides a trained, responsive technical support organization. Requests and questions are addressed rapidly within a time frame guaranteed by Service Level Agreements. Additional resources provided to customers include a comprehensive, context-sensitive Online Help Wizard, printed Reference Guides, and 24/7 telephone and email support.
Choose Only the Services You Need
We recognize that our customers' objectives, requirements and capabilities can vary significantly. Accordingly, we have developed a professional services program that matches the needs of each specific customer. This ranges from a simple program that provides general training and technical support to comprehensive programs that address every aspect of planning, customizing, deploying and managing your portal project.
Our Success is Intimately Tied to Yours
Our business depends on your success far into the future, and we deliver a solution 100% focused on this objective. Unlike traditional software deployments—which typically require upfront fees and do not depend on the success of your project—our service-based model means our performance is measured by you 24 hours a day, 7 days a week, 365 days a year.
We monitor customer satisfaction continuously by staying close to your company and its needs so we can deliver the best solutions possible.
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